In Good Company
Worked on an AI-driven digital tool that helps managers at small to mid-sized companies better support employees with disabilities by offering practical, day-to-day guidance when formal training is limited.
Business Consulting
AI-Driven
0-1 Product Development
In Good Company
In Good Company provide leaders the tools to confidently manage and retain team members of all thinking styles, particularly those with disabilities.
The Company
Challenges
AI-Powered
GPT-Based Tool
Impact
Retention Focused
Target
Frontline Leaders
Solution
Persona
Market research
Unique Value
AI-powered insights specifically trained on disability inclusion best practices and real-world workplace scenarios
Differentiation
Focus on practical, actionable guidance for frontline managers rather than generic HR compliance tools
Interview Preparation Framework
To ensure managers are equipped to conduct effective and empathetic interviews with candidates who have disabilities, I developed a comprehensive preparation guideline system using a 1-5 scale evaluation framework.
Validating with Real Users
Interview & User testing
Testing Approach
Conducted moderated usability testing sessions with 12 frontline managers and HR professionals across various industries to validate the preparation guidelines and AI assistant functionality.
12
Participants
3
Testing Rounds
85%
Task Success Rate
What Worked Well
•
1-5 scale was intuitive and easy to understand
•
AI assistant provided relevant, actionable suggestions
•
Checklist format reduced prep anxiety
Areas for Improvement
•
Need more examples of specific accommodations
•
Self-assessment could include scoring guidance
•
Some terminology needed clarification
Key Findings
Analyzed qualitative feedback and quantitative metrics from beta users to identify patterns and inform design iterations.
92%
Found prep guidelines helpful
78%
Felt more confident after using tool
65%
Wanted more scenario-based examples
User Quotes
"The 1-5 scale helped me identify exactly where I needed more training. It wasn't overwhelming—just honest."
HR Manager, S Bakery
"I appreciated having the checklist. It made me feel prepared and confident going into the interview."
Team Lead, A hotel
"The AI suggestions were surprisingly relevant. It felt like having a consultant in my pocket."
Operations Manager, Flower Shop
Why This Helps
Addressing the core challenges managers face when conducting inclusive interviews and providing practical, actionable solutions.
Pain Points
&
Opportunities
Second Generation
Color Palette
Primary brand colors are vibrant, cooler spectrum colors. Feedback colors help give flexibility in how colors are used and bring warmth into the palette. Accent colors are used sparingly to bring life and vitality into the brand.
Primary Mint
#9FFAE0
Light Mint
#DFF9ED
Dark Teal
#03363D
Warm Orange
#BB5424
Royal Blue
#5F6DF3
Lime Green
#D2FC51
Olive
#CED249
Deep Purple
#462240
Welcoming Screen
glow effect
stroke
basic
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Design System
Assistant Identity (Abel)
To remain consistent with the logo, any and all circular elements are fair game for spicing up a slide deck or any marketing material. This where we can add vitality and life while still keeping things classic and professional.
Shape
AI-Based Support Tool
•
Trained on internal IGC frameworks for task assignments, onboarding, and employee support
•
Real-world insights from platform pilots and consulting engagements
•
Annotated transcripts from podcast and community conversations
•
Secure web-based interface with contextual suggestions
Product & Service
Key Takeaways
04
Scalable Architecture
Built a flexible system that can adapt to different industries and organizational structures
03
Market Validation
Validated product-market fit through pilot programs and direct engagement with target users
01
Human-Centered AI
Designed AI tools that augment human decision-making rather than replace it, focusing on practical manager needs
02
Inclusive Design Thinking
Applied accessibility principles throughout the product development to create truly inclusive experiences
Concept Development
&
Initial Design
User Journey
Pain Points
Current challenges
💬
Context Switching
Information scattered across multiple platforms wastes time and breaks focus.
🤝
Collaboration Barriers
Teams struggle to ideate effectively and share knowledge across silos.
📊
Information Overload
Critical insights buried in noise make it hard to find what matters.
Ideate
Potential approaches
🤖
Contextual AI Assistant
Understands your team's context and surfaces relevant information automatically.
🕸️
Smart Knowledge Graph
Automatically connects people, projects, and ideas visually.
🚀
Personalized Onboarding
Helps new members understand context and relationships quickly.
Solutions
Implementation plans
Intelligent Chat Interface
Conversational AI that provides context-aware team assistance.
60% time saved
2x faster onboarding
Knowledge Hub
Centralized platform with AI-powered organization and search.
90% findability
50% fewer meetings
AI Workspace
Collaborative ideation space with AI suggestions and insights.
3x more ideas
40% faster iteration
